Terms and Conditions for Luminous Levels

Welcome to Luminous Levels! These Terms and Conditions ("Terms") govern your use of our website, located at unnamed road, UK, BT78 5DA, and the services we provide, which include the sale of new and used video games, consoles, accessories, retro games, game rentals, trade-ins, and repair services. By accessing or using our online platform, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

• "Company," "we," "us," or "our" refers to Luminous Levels, operating from unnamed road, UK, BT78 5DA.
• "Customer," "you," or "your" refers to the individual or entity accessing or using our services.
• "Service" or "Services" refers to the website, online platform, and all products and offerings including sales of new and used video games, consoles, accessories, retro games, game rentals, trade-ins, and repair services provided by Luminous Levels.
• "Product" or "Products" refers to any item offered for sale, rental, or trade-in through our Services, including but not limited to video games, consoles, and accessories.

2. General Conditions

• You must be at least 18 years old to make purchases or engage in transactions requiring payment through our site. If you are under 18, you may use our platform only with the involvement of a parent or guardian.
• We reserve the right to refuse service to anyone for any reason at any time.
• You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

3. Products and Services

We make every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any color will be accurate.

• Availability: All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
• Used Products: Products listed as "used" or "retro" are sold as-is. We strive to accurately describe their condition, but some wear and tear is to be expected.
• Game Rentals: Specific terms and conditions, including rental periods, late fees, and damage policies, apply to game rentals and will be provided at the point of rental.
• Trade-ins: Trade-in values are subject to evaluation of the condition of the items by our staff. We reserve the right to refuse any trade-in item.
• Repair Services: Repair services are provided with a warranty on the work performed. Specific terms, including diagnostic fees and repair timelines, will be discussed upon intake of the item for repair.

4. Pricing and Payment

All prices displayed on our platform are in GBP (£) and are subject to change without notice. We accept various forms of payment which will be indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

5. Orders and Acceptance

Placing an order on our site constitutes an offer to purchase the products. All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

6. Shipping and Delivery

Shipping costs and estimated delivery times will be calculated and displayed at checkout. We are not responsible for delays caused by the shipping carrier or circumstances beyond our control. Risk of loss and title for items purchased from Luminous Levels pass to you upon our delivery to the carrier.

7. Returns, Refunds, and Exchanges

Our return policy outlines the conditions under which you may return or exchange products purchased from us. Detailed information regarding our return policy is available on a dedicated page on our website. Generally, new products must be returned in their original, unopened packaging, and used products within a specified period with proof of purchase.

8. User Accounts

When you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

9. Intellectual Property

All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Luminous Levels or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Luminous Levels.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Luminous Levels shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

• By mail: unnamed road, UK, BT78 5DA
• By phone: +447428624131