Privacy Policy for Luminous Levels
At Luminous Levels, accessible from our site, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Luminous Levels and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Information We Collect
We collect various types of information in connection with the services we provide, which include the sales of new and used video games, consoles, accessories, retro games, game rentals, trade-ins, and repair services.
- Personal Identifiable Information: When you make a purchase, rent a game, trade-in items, use our repair services, or register an account on our site, we may ask for your personal information. This can include your name, email address, postal address (for delivery or billing), phone number, and payment information. This information is needed to process transactions, manage your account, and provide customer support.
- Transaction Data: Details about the products and services you have purchased from us, including game titles, console types, rental periods, and repair specifics.
- Communication Data: Records of your communications with us, such as inquiries about products, services, or support via email or phone.
- Technical Data: Information about your device, browser type, IP address, and how you use our site. This is collected automatically via cookies and similar technologies to improve your browsing experience and for analytical purposes.
How We Use Your Information
The information we collect is used in various ways to provide and improve our services:
- To process and fulfill your orders, including the sale, rental, and delivery of products.
- To manage your account, including trade-in credits and repair service updates.
- To provide and maintain our services, including customer support and troubleshooting issues.
- To improve and personalize your experience on our site, offering tailored product recommendations.
- To send you promotional communications, special offers, or newsletters (you can opt-out at any time).
- To detect and prevent fraud and other illegal activities.
- To understand and analyze how you use our site and services for internal research and development.
Cookies and Tracking Technologies
Like any other website, our site uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Legal Basis for Processing Personal Data (GDPR)
We process your personal data under the following legal bases:
- Performance of a contract: For example, to fulfill your purchase orders, process game rentals, and perform repair services.
- Legitimate interests: For example, to improve our services, prevent fraud, and send marketing communications where we have a legitimate interest and this is not overridden by your rights.
- Consent: Where required, we will obtain your explicit consent for certain processing activities, such as sending direct marketing emails.
- Legal obligation: Where we need to comply with a legal or regulatory obligation, such as tax laws.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Your Data Protection Rights (GDPR)
Under GDPR, every user is entitled to the following:
- The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Luminous Levels does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our site, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Luminous Levels
unnamed road
UK, BT78 5DA
UK